Shipping policy

All physical items offered by BlackWhole Magazine are manufactured on demand. When you complete a purchase, your order is pushed into one of our printing production queues. Your total delivery window is therefore:

[ Production time ] + [ Carrier transit time ] = Total delivery window

1. Production times

  • Apparel and garments: 2 to 5 business days to print, cure and package.
  • Books and printed media: 3 to 5 business days to print, bind and quality-inspect.
  • Tabletop and card games: 3 to 6 business days for cardstock printing, cutting, tuck-box assembly and shrink-wrapping.
  • Wall art and canvas prints: 2 to 5 business days for high-resolution printing, stretching and framing.

2. Estimated carrier transit times

Once your item finishes manufacturing it is handed to the postal carrier. Standard estimates, which begin after production ends:

  • United States: 5 to 7 business days.
  • International: 10 to 20 business days, subject to local customs clearance.

These are estimates provided by our carriers, not guarantees. Customs inspections, weather, strikes and local postal backlogs can extend them.

3. If we cannot ship on time

We aim to hand every order to a carrier within the production times above. If we become aware that an order cannot be shipped within 30 days of purchase, we will contact you by email, tell you the revised date, and offer you the choice of waiting or cancelling for a full refund. If we cannot reach you or you do not reply, we will cancel the order and refund you in full.

4. Split shipments

We use separate specialised facilities for garments, for book binding, for playing-card decks and for wall art. An order containing more than one product type will arrive in separate packages, often days apart, and you will receive an individual tracking number for each package as it leaves its facility. A partial delivery is normal and is not a lost shipment.

5. Shipping destinations

We ship worldwide, but coverage differs by product line because each is carried by a different manufacturing partner. Some destinations are available for one product type and not another. Available shipping methods and rates for your country are always shown at checkout before you pay; if no rate appears for an item, we are unfortunately unable to ship that product to your address.

6. Customs, duties and import taxes

Orders shipped across a customs border may attract import duties, tariffs, VAT or handling fees levied by your country. Unless the amount was collected from you at checkout and identified as such, these charges are set by your government, are not paid to us, and are your responsibility as the importer. We cannot predict them, cannot refund them, and cannot mark shipments as gifts or under-declare their value.

If you refuse a package because of an unexpected customs charge, it is treated as an unclaimed package under our Refund Policy.

7. Risk of loss

Where you are a consumer in a jurisdiction whose law places the risk of loss or damage on us until you physically take possession of the goods — including the European Union and the United Kingdom — that risk remains with us until delivery to you. Elsewhere, risk passes to you when the carrier confirms delivery to the address you provided. Our Refund Policy sets out how lost, delayed and missing packages are handled.

8. Address accuracy

Please check your shipping address carefully before paying. Once an order is submitted to production the address is locked in with our printing partner. Packages returned because of an incorrect or incomplete address are subject to the reshipment terms in our Refund Policy.

9. Questions

For anything shipping-related, email BlackWholeMagazine@gmail.com with your order number.