Contact information
We want you to be able to reach a real person. The fastest way to get an answer about an order is email — we read every message.
Trading details
- Trading name: BlackWhole Magazine
- Legal entity: BlackWholeMagazine LLC
-
Registered address: 30 N Gould St, Sheridan, WY 82801, United States
This is our registered office for legal correspondence only. It is not a shop, a warehouse or a returns address, and it cannot receive parcels. If you need to return an item, email us first and we will send you a return address. - Email: BlackWholeMagazine@gmail.com
- Telephone: +972 54-234-2715
- Website: https://blackwholemagazine.com
How to reach us
Email is our primary channel: BlackWholeMagazine@gmail.com. We aim to respond within 2 business days.
To get your issue resolved in a single exchange, please include:
- your order number;
- the name of the item;
- for a damage or misprint claim, photographs of the whole product, a close-up of the fault, and the shipping label.
What to contact us about
- Cancelling an order before it prints — put CANCEL in the subject line and email us as soon as possible. See our Refund Policy, Section 1.
- A damaged, defective or misprinted item — see our Refund Policy, Section 2.
- Exercising a statutory right to cancel (EU, UK, Israel and elsewhere) — see our Refund Policy, Section 5.
- A package that has not arrived — see our Refund Policy, Section 6.
- Digital access problems — tell us the email address on your order and what you see when access fails.
- Privacy and data requests — see our Privacy Policy.
Business hours
We operate on Israel local time (UTC+2 / UTC+3 in summer). Emails received outside business hours are answered on the next business day. We are a small independent publisher, not a call centre — but nothing goes unanswered.