Refund policy

BlackWhole Magazine operates a hybrid catalog consisting of custom print-on-demand physical merchandise and instantly accessible digital media. Because of the distinct fulfillment nature of these products, we operate under the following strictly enforced return policies:

1.

Physical Merchandise (Apparel, Books, Tabletop Card Games, and Wall Art/Canvas Prints) All physical items are manufactured uniquely custom-to-order. We do not maintain a warehouse of exchanged goods; therefore, we cannot accept returns or offer refunds for general buyer’s remorse.

If an item arrives damaged, defective, or with a clear manufacturing error, we will happily coordinate with our printing partners to issue a free replacement or a full refund. To claim a replacement:

You must contact us at BlackWholeMagazine@gmail.com within 7 days of the product's official delivery date.

You must attach clear, well-lit photographs showing the entire product, as well as a close-up of the specific defect, misprint, or damaged component.

Once verified by our production team, a replacement order will be expedited into production at no cost to you.

2.

Apparel Sizing We do not offer refunds, returns, or exchanges for incorrectly selected clothing sizes. Exact sizing charts and measurements are provided on every apparel product page. We urge all customers to reference these measurements carefully prior to completing checkout.

3.

Digital Content & Access Passes Because digital access passes (including "Batch Passes") grant immediate, irreversible access to copyrighted digital media, written publications, and visual content, all sales of digital passes, downloadable files, and gated web-content are 100% final and non-refundable. By completing your purchase, you expressly acknowledge that your right to a refund or order cancellation is waived the moment digital access is granted to your account.

4. Lost Packages & Failed Deliveries

Incorrect Address: If an incorrect or insufficient shipping address is provided by the customer at checkout, the shipment will be returned to our printing partner's facility. The customer will be held liable for all secondary reshipment costs once an updated address is confirmed.

Unclaimed Packages: Shipments that go unclaimed at the destination post office or customs office are returned to the facility; the customer will be liable for the cost of reshipment.

Marked as "Delivered": If the postal carrier’s tracking link indicates that the package was successfully delivered to the address provided, we cannot cover the cost of a replacement or issue a refund for stolen or misplaced mail.